About Lend a Hand Home Care
The founders, Reno residents, created Lend a Hand as the first non-medical home care agency in northern Nevada. Though ownership has changed, the mission to serve the growing Reno area community remains the same.
Under its new ownership, Lend a Hand Home Care seeks to provide unparalleled service and the highest quality of care. We do this by hiring the most qualified and professional caregivers while integrating technology that allows us to be responsive, proactive leaders who advocate for the wellbeing of greater Reno’s older adults and others who need in-home care services.
As a local home care provider, we focus on forward-thinking care solutions that incorporate technology to streamline business processes and maintain strict compliance, allowing caregivers more time to focus on developing longstanding relationships with the clients we serve. Our goal is to provide education and services that encourage wellbeing and redefine what aging care can be.
We emphasize recruiting and retaining team members who are passionate about personal growth, making a difference in their communities and in the lives of others, and we welcome creative ideas in how we deliver the most exceptional home care services in the area.
We are also honored to have earned the distinctions of Best of Home Care – Provider of Choice and Best of Home Care – Employer of Choice by Home Care Pulse, an independent third-party satisfaction measurement and quality improvement firm that gathers feedback from our clients and caregivers to assess satisfaction levels in a variety of categories.
Our Mission & Vision
Built on the vision to develop longstanding community relationships and help clients age with support and dignity at home, Lend a Hand Home Care utilizes an individualized and dynamic approach to providing senior care.
We envision new and creative ways of viewing the aging process and are driven to provide aging education and care services that encourage engagement and fuel aging adults with a desire to continue enjoying the many opportunities in the northern region of Nevada.
Our mission is to improve the lives of clients, families, our team, and our community by delivering exceptional home care services and by committing to the highest standards of honesty, reliability, and transparency in all of our actions.
Owner + CEO
Jake saw his parents struggle while caring for his grandparents when he was younger and felt compelled to help families find the right balance between helping aging adults maintain independence and autonomy while also ensuring their safety.
A visionary and strategic business leader with a successful track record of founding, investing, and partnering in start-ups and small businesses, Jake is the owner of Lend a Hand and is motivated to make a positive impact in the greater Reno community.
With an extensive background in starting and managing small businesses, Jake brings years of experiential knowledge to Lend a Hand Home Care and is driven both personally and professionally by his family.
Outside of work, Jake enjoys spending time outdoors and taking advantage of the countless outdoor opportunities right in his backyard.
Russ learned about home care services after his own family struggled to find options to care for his grandmother at home. This experience was influential in shaping his desire to help people lead full and impactful lives in the comfort of home as they age.
A naturally enthusiastic leader with a heart for people, Russ has worked in healthcare since 2019. Prior to that, he worked in the IT industry and also co-founded Bridgeway Christian Church in Rocklin, CA. Russ earned a Bachelor’s degree in from Westmont College in Santa Barbara, CA.
Russ has the unique ability to see the big picture as well as the finite details. He understands the needs of people, making him a powerful force in building relationships with clients, families, employees and partners.
When he’s able to carve out some free time, you can find Russ hiking, skiing, snowshoeing and doing almost anything outdoors to enjoy the Sierra and Tahoe area.
Finance + Risk Manager
Rebecca and her husband consider themselves fortunate to have three sets of living grandparents who they see regularly. Through these close ties, Rebecca has realized how important it is for older adults to be able to stay connected, engage in reliable assistance, and enjoy a comfortable living environment in order to remain active and independent throughout the aging process. Living in close proximity to loved ones has enabled Rebecca’s two young daughters to develop bonds with their great grandparents, highlighting for her the importance of generational connection and the preciousness of time.
Rebecca holds a Bachelor of Science in accountancy from the W.P. Carey School of Business at Arizona State University. Outside of work, she enjoys swimming, hiking, biking, baking, and spending time with family. She has hiked the Grand Canyon rim to rim in a day, six times!
Rachel first discovered home care after a family friend was impacted by a stroke. From this experience, she realized the need for trustworthy and reliable in-home caregivers and the extraordinary impact they can have on clients and families. Rachel’s professional background is in hospitality services and sales and she is happiest when she is connecting with others and providing an excellent service experience.
Outside of work, Rachel has diverse interests including reading and writing, exploring poetry and philosophy, playing and listening to music, and collecting vinyl records. She especially enjoys sharing her interests with her son and watching him develop his own passions.
Tricia’s first experience in health care was at the age of eight, when her grandmother was receiving hospice care for cancer and her mom was unable to help due to her own declining health. She then took care of her mom from her teenage years until age 20, when her mom passed away. Tricia continued her legacy of caring, receiving a CNA certification when she was 21 and working in hospitals, skilled nursing facilities, home health agencies, and hospices for nine years. Helping people has always integral to who she is, and she finds it truly rewarding to watch people enjoy an improved quality of life enabled by the care they receive.
Tricia earned CNA certification in 2007, and is currently attending Western Governors University pursuing a Bachelor of Science in Business Management, with an expected graduation date of December 2023. When not working, Tricia loves kayaking, camping, festivals, baking, creating jewelry, spending time with family, and taking road trips to new places and exploring the history of the places she visits.
Together, the leadership team brings positivity, integrity and a forward-thinking perspective to Lend a Hand Home Care and values strong relationships that consistently demonstrate a high level of care and a standard of quality that is paramount.
As a locally owned agency, Lend a Hand is a member of a HCAOA and PCAN (Personal Care Association of Nevada) and takes a proactive approach to care, providing education to the community on home care and aging issues, and encouraging seniors and their families to plan for aging care needs.
Our Care Team
Lend a Hand Home Care seeks to attract the highest quality of caregivers who are committed to making a difference in the lives of the older adults and the families we serve. Our care team is made up of professional, friendly and knowledgeable caregivers who value the experiences and lifestyles of our clients and have extensive skills to meet a wide range of aging care needs.
Before joining our care team, each candidate must pass a four-step interview process and is screened with national level background checks, including DMV, a ten-panel drug screening, a criminal check, and two-step TB testing.
Once employed by Lend a Hand, caregivers receive comprehensive on-boarding and ongoing caregiver training, as well as access to an extensive library of caregiver training courses through Care Academy. This allows our clients and their loved ones to feel confident that they are in the hands of trained professionals.
To understand our clients’ ongoing needs, opinions and concerns, Lend a Hand Home Care utilizes Home Care Pulse, a third-party satisfaction measurement firm, to collect unbiased reviews from our team. Based on those reviews, we have achieved the designation as a Best of Home Care – Employer of Choice, showcasing our commitment to an exceptional work environment for our care team, leading to the best possible care for our clients. Contact us to learn more about our care team.
Areas We Serve
Lend a Hand Home Care is proud to call northern Nevada home and is committed to serving the aging community with our home care in Reno and the nearby areas. As a locally owned and operated agency, we strive to help our clients take advantage of the many opportunities that the area provides.
Our services are currently offered in the following northern Nevada communities:
To learn more about Lend a Hand Home Care, an award-winning provider of in-home care services in Reno, NV and the surrounding areas, call us at 775-322-8414 or click the button below to schedule a free consultation.