Frequently Asked Questions

When searching for home care solutions for a loved one, it’s natural to have a variety of questions.

At Lend a Hand Home Care, we are committed to helping older adults and their families make proactive and informed decisions about care. Below are answers to some of the questions we hear most frequently. Simply click on each question below to immediately discover the information you need.

Lend a Hand Home Care provides services in the Greater Reno area, which includes the following communities:

  • Reno
  • Northwest Reno
  • South Reno
  • Sparks
  • Verdi
  • Mogul
  • Spanish Springs
  • Sun Valley
  • Hidden Valley
  • Fernley
  • Lawton
  • Washoe County
  • Carson City
  • Windy Hills
  • Somersett

Lend a Hand Home Care provides companionship, assistance with personal care, meal preparation, light housekeeping, medication reminders, general assistance and organization services. For a full list of the services we offer, please see Our Services page.

To arrange services with Lend a Hand Home Care, contact us at 775-322-8414 to schedule a phone consultation and then an in-home consultation. Once consultations have been completed, we create a care plan and work to match the client with a caregiver. Though we do our best to arrange services as soon as possible, service times may vary based on availability.

Currently, Lend a Hand Home Care accepts the following payment options to cover the cost of services:

  • Auto Pay
  • ACH
  • Credit Card
  • Online Bill Pay
  • Long-Term Care Insurance
  • Local Guardianship Services

Yes, Lend a Hand Home Care holds a Personal Care Agency License in good standing from the Nevada Department of Health and Human Services (license #10277-PCS-0), and is bonded and insured.

Yes, Lend a Hand Home Care caregivers are covered under our Personal Care Agency License and bond. Additionally, Lend a Hand Home Care verifies that caregivers who transport clients also hold a valid driver’s license as well as current auto insurance.

Candidates who meet the requirements of Lend a Hand Home Care’s detailed job descriptions are carefully screened through a multi-step, multi-team interview process and are screened with an above-industry standard national criminal and DMV background check, an eleven-panel drug screen, a health physical, and a two-step TB test.

In addition to the extensive on-boarding training, mentoring and maintaining up-to-date credentials, Lend a Hand Home Care caregivers receive a minimum of eight training hours annually and have access to certifications and an extensive library of training content from Care Academy, a nationally-recognized caregiver training provider.

Currently, Lend a Hand Home Care provides care services for the Reno area aging community. For a full list of the communities we serve, please visit our Service Area page. 

Yes, Lend a Hand Home Care partners with and provides services within facilities that seek outside caregivers. Our caregivers undergo additional training to serve in these communities.

If you have additional questions about our care services that are not covered here, please reach out to us anytime at 775-322-8414. We’d love the opportunity to learn about your needs and develop a customized care solution.